Cafe Desk

Refund & Cancellation Policy

Effective 9 October 2026

This page covers two different things: the subscription a cafe pays us, and bookings customers make at a cafe.

Cafe subscription: cancellation

  • You can cancel at any time by WhatsApp or email to us. The service continues until the end of the month you have already paid for, and you are not charged again.
  • A free pilot month can be stopped at any time with no charge.

Cafe subscription: refunds

  • Monthly fees already paid are not refunded for the remaining days of that month.
  • The setup fee is not refundable once setup is complete. If we cannot complete your setup for reasons on our side, we refund it in full.
  • Duplicate or wrong payments are refunded in full.
  • Approved refunds are made to the original payment method within 5–7 working days.

Bookings at a cafe (for customers)

Each cafe sets its own cancellation, rescheduling and refund rules, and they are shown to you in WhatsApp before you pay. Your advance is paid to the cafe’s own Razorpay account, so refunds are decided and made by the cafe. To ask for one, open My Bookings in the cafe’s WhatsApp chat or tap Talk to Cafe. Approved refunds usually reach your account within 5–7 working days, depending on your bank.

If you cannot reach the cafe, contact us and we will help.

Contact

CAFE DESK
Email: [email protected]